Performance Consulting

Articles

What is Performance Support and Why is it Effective?

This post explores performance support as a technique to improve human performance. It outlines why this approach is so effective, as well as some of the terminology used to discuss the different types of performance support.

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Articles

Identifying the Business Goal for Performance Improvement

This article details the benefits of identifying a clear, measurable business goal before proceeding with performance improvement initiatives. It also offers best practices for identifying the business goal.

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Articles

What is Performance Consulting?

Performance consulting is an approach to helping companies optimize the performance of their employees. It emphasizes achieving clearly identified business goals and producing a demonstrable return-on-investment. To produce this return-on-investment...

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Articles

The Ethics of Designing Training

Do instructional designers have a code of ethics? Should they? In this article, I explore the ethics of pushing training at non-training problems, and I discuss the best path towards ethical professionalism.

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